The Cowin Service Department Gets An Upgrade
If it has been a while since you visited the Cowin’s Service Department in Birmingham, you are in for a treat. We recently opened a completely remodeled office, including an updated parts counter, customer areas, and conference rooms. We were accustomed to the “vintage” look in our old service department, but we decided it is time our customer-facing areas offered the same red carpet treatment we have always provided for your equipment. We are thrilled that our Service Department now reflects the comfort and care you have grown accustomed to when interacting with our team.
Our Heavy Equipment Service Team
Cowin’s heavy equipment Service Department in Birmingham serves as home base for 8 shop technicians and 17 field technicians. We have a state of the art shop set up to service equipment we sell and equipment sold by our competitors.
Our service department is having one of its busiest years in recent history. During the pandemic, our facilities enabled us to fill the gap when some of our competitors struggled with staffing issues. We’ve taken extensive safety precautions to protect our staff and serve our clients. Our team has been very fortunate.
Cowin’s Service Manager for Birmingham Phillip Standridge said, “We have worked hard to support each team member and keep everyone’s morale up. In that effort we’ve supported our community by bringing in lunch from local businesses once a week. Our team has worked hard to take care of each other, and that’s the same way we treat our customers. I’ve worked at different places over the years, and I have never seen a company go this far to help customers.”
“We were split up in the old setup,” said Product Support Manager Joe Degrado. “Now the managers, clerks, and the whole team are working together so they can communicate. This helps us offer the personalized service that Cowin is known for. When you talk to a product support rep, that same rep calls you when the parts come in. You always end up working with someone who knows your situation and understands what you need. They have easy access to any information they need to answer questions and solve problems.”
If excellent service was easy, then it wouldn’t be so rare. We are grateful to have folks like Phillip, Joe, and everyone who works with them leading this effort. The Cowin team gives 100% every day to serving our customers.
As Phillips says, “It’s the Cowin Equipment motto, and we say it every day, ‘Expect Extra Effort.’”